This Privacy Policy explains exactly what personal data bjbaje collects from players across Pakistan, how that data is used, how long it is retained, who it may be shared with, and what rights you have over your own information. Your privacy is not an afterthought at bjbaje — it is a foundational part of how the platform is built and operated.
Summary: bjbaje collects personal data that is necessary to operate a licensed online gaming platform — including identity information for KYC verification, payment details for transaction processing, and usage data for platform improvement. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy. You have the right to access, correct, and delete your data at any time by contacting our support team.
This Privacy Policy ("Policy") is issued by bjbaje ("the Company," "we," "us," "our") and applies to all personal data collected from individuals ("Players," "Users," "you") who access or use the bjbaje website, mobile platform, games, sports betting services, payment features, customer support channels, and any other services offered under the bjbaje brand collectively referred to as "the Platform."
bjbaje is committed to processing personal data responsibly, transparently, and in compliance with applicable data protection laws and the requirements of our international gaming licence. This Policy is designed to give you a clear, complete, and honest account of our data practices — not a document designed to obscure what we actually do with your information.
By creating a bjbaje account and using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not create an account or continue to use the Platform. You may request account closure at any time by contacting our support team.
bjbaje is the data controller for all personal data collected through the Platform. As data controller, bjbaje determines the purposes for which personal data is processed and the means by which that processing takes place. bjbaje is responsible for ensuring that all processing activities described in this Policy are conducted lawfully, fairly, and transparently.
Where bjbaje engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification services, or customer support platforms — those providers act as data processors under written agreements that require them to process data only on bjbaje's documented instructions and to maintain appropriate security standards.
For all data protection enquiries, access requests, or complaints, please contact bjbaje via the details provided in Section 15 of this Policy.
The following table summarises the categories of personal data bjbaje collects, with examples of the specific data points within each category:
| Category | Examples | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Required (KYC) |
| Contact Data | Mobile number, email address, city of residence (e.g., Karachi, Lahore, Islamabad) | Required |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan bank account details, USDT wallet address, transaction history, deposit and withdrawal amounts in PKR | Required |
| KYC Documents | Scanned copy of CNIC or passport, proof of address (utility bill, bank statement), payment method ownership evidence | Required (before withdrawal) |
| Account Data | Username, encrypted password hash, account creation date, account status, login history, session timestamps | Required |
| Gaming Data | Wager amounts and outcomes, game history, bonus claims, bet slips, sports betting selections, win/loss records | Automatically collected |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, connection type | Automatically collected |
| Usage Data | Pages visited, features used, time spent on Platform, click patterns, navigation paths, error logs | Automatically collected |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | Collected when you contact us |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off period records, problem gambling referral history | Collected when tools are used |
We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is contained in standard KYC identity documents. Where KYC documents incidentally contain such information, it is used solely to verify identity and is not processed for any other purpose.
bjbaje collects personal data through the following channels:
bjbaje uses personal data collected from Pakistani players for the following specific purposes:
To create and maintain your bjbaje account, verify your identity, authenticate your login sessions, manage your account preferences, and communicate important account-related information to you.
To verify that you meet the eligibility requirements set out in our Terms and Conditions — including the 21+ age requirement — and to comply with our obligations under our international gaming licence, including anti-money-laundering (AML) and counter-terrorist financing (CTF) requirements. KYC data is processed because it is legally required, not merely because it is convenient for us.
To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT; to reconcile your account balance; to detect and prevent payment fraud; and to comply with financial reporting obligations.
To deliver the games, sports betting markets, and features of the bjbaje Platform to you; to diagnose and fix technical issues; to analyse usage patterns and improve platform performance; and to develop new features and product offerings.
To respond to your enquiries, complaints, and support requests; to maintain records of support interactions for quality assurance purposes; and to train customer support staff.
To administer self-exclusion requests, deposit limits, cooling-off periods, and other responsible gaming tools; to monitor gaming patterns for signs of problem gambling behaviour; and to contact players where we have a responsible gaming concern.
To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive marketing communications. You may withdraw marketing consent at any time by contacting support or using the unsubscribe mechanism in any marketing communication. Withdrawal of marketing consent does not affect the lawfulness of prior marketing processed on the basis of your consent.
To detect, investigate, and prevent fraudulent activity, account compromise, bonus abuse, multi-accounting, money laundering, and other prohibited activities on the Platform.
bjbaje relies on the following legal bases to process personal data, depending on the specific processing activity:
bjbaje does not process personal data on the basis of consent where a different, more appropriate legal basis applies. Where processing is based on legitimate interests, bjbaje has conducted a balancing test to confirm that those interests are not overridden by your privacy rights.
bjbaje does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared with third parties only in the following circumstances:
No Sale of Data: bjbaje will never sell your personal data — including your name, contact details, CNIC, financial data, or gameplay history — to any third party for commercial gain. This commitment is unconditional.
bjbaje retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | AML/CTF legal obligation |
| Financial Transaction Records | 5 years after account closure | AML/CTF & financial reporting |
| Account & Gaming Data | Duration of account + 3 years | Dispute resolution, licensing |
| Customer Support Records | 3 years after last interaction | Quality assurance, disputes |
| Responsible Gaming Records | Indefinite (self-exclusion) | Player protection obligation |
| Marketing Consent Records | Until consent withdrawn + 1 year | Compliance evidence |
| Technical & Usage Logs | 12 months | Security, fraud prevention |
Following expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders re-identification impossible. Self-exclusion records are retained indefinitely to ensure that bjbaje can honour its commitment to permanently excluded players and prevent re-registration.
bjbaje implements technical and organisational security measures proportionate to the risk of the personal data it processes. These measures include:
Your Responsibility: bjbaje's security measures protect data on our systems. The security of your account also depends on you keeping your login credentials confidential. Do not share your bjbaje password with anyone — including individuals claiming to be bjbaje staff. bjbaje will never ask for your password.
bjbaje uses cookies and similar tracking technologies on the Platform to deliver core functionality, maintain session security, and analyse usage patterns. The following categories of cookies are used:
bjbaje does not use third-party advertising or tracking cookies that share your data with external advertising networks for the purpose of serving targeted advertisements on other websites. You can manage your cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect your ability to use certain Platform features.
Subject to applicable law and the conditions described below, you have the following rights in respect of your personal data held by bjbaje. To exercise any of these rights, contact bjbaje support using the details in Section 15.
bjbaje recognises the following rights for all players. Contact our support team to exercise any of these rights — we aim to respond within 30 days.
You have the right to request a copy of all personal data bjbaje holds about you, along with information about how it is being processed, where it came from, and who it has been shared with.
If any personal data bjbaje holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
Also known as the "right to be forgotten." You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may request that bjbaje restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is contested or while an objection is being considered.
Where processing is based on your consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests or direct marketing at any time. bjbaje will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
bjbaje strictly prohibits individuals under the age of 21 from registering or using the Platform. bjbaje does not knowingly collect personal data from persons under 21. Age verification is a mandatory step in the bjbaje KYC process, and the Platform is designed with technical measures intended to prevent underage access.
If bjbaje discovers that personal data has been collected from an individual who was under 21 at the time of registration, the account will be immediately suspended, all activity voided, and the personal data of the minor will be deleted in accordance with applicable law. Any funds deposited by a minor will be subject to review before any potential refund, in accordance with our AML obligations.
If you believe that a minor has registered on bjbaje, please contact our support team immediately so that the matter can be investigated and resolved without delay.
bjbaje operates under an international gaming licence and may use service providers whose servers are located outside Pakistan. Where personal data is transferred to countries that do not provide a level of data protection equivalent to that applicable in your jurisdiction, bjbaje ensures that appropriate safeguards are in place, including:
You may request details of the specific safeguards in place for any particular international transfer by contacting bjbaje support using the details in Section 15.
bjbaje may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or changes to the Platform's features. Where changes are material — meaning they substantively affect how we collect, use, or share your personal data — bjbaje will provide advance notice by posting a prominent notice on the Platform and, where practicable, by notifying you via your registered contact details.
The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how bjbaje protects your personal data. Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how bjbaje has handled your personal data, please contact us through the following channel:
Data Protection Contact:
Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the bjbaje Platform
Response Time: We aim to acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days.
If you submit a data rights request, bjbaje may need to verify your identity before processing the request to ensure that personal data is not disclosed to an unauthorised person. You will not be charged a fee for exercising your rights in standard circumstances.
If you are not satisfied with bjbaje's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or to the dispute resolution body designated under our international gaming licence. Our support team can provide details of the relevant authority upon request.
Six principles that guide every data decision at bjbaje — from the moment you register to long after you last log in.
bjbaje has never sold player data to advertisers, data brokers, or any third party for commercial gain. Your CNIC details, mobile number, JazzCash account, and gaming history stay within the bjbaje ecosystem — full stop.
Every connection between your device and bjbaje uses TLS encryption. Sensitive data at rest — including your KYC documents and financial records — is encrypted with industry-standard algorithms so that even in the unlikely event of a breach, raw data remains unreadable.
bjbaje collects only the personal data that is genuinely required to operate the Platform and meet our legal obligations. We do not collect data speculatively or "just in case." If we do not need it, we do not ask for it.
Every category of data bjbaje holds has a defined maximum retention period, published in this Policy. When the retention period expires, data is securely deleted or irreversibly anonymised — not simply archived indefinitely on the off-chance it might be useful one day.
bjbaje sends promotional communications only to players who have explicitly opted in. You can withdraw marketing consent at any time with immediate effect, and doing so will never affect your ability to use the Platform or claim non-promotional bonuses.
bjbaje's data practices are subject to oversight by our international gaming licence regulator. This creates an external accountability mechanism above and beyond our own internal commitments — giving Pakistani players an independent layer of assurance about how their data is handled.
You now know exactly how bjbaje handles your personal data. Join hundreds of thousands of Pakistani players who trust bjbaje for cricket betting, live casino, and fast PKR payouts. Transparent rules. Real security. 21+ only.